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When Transcom met Youpal Group
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Over 12,000 of the world’s most innovative companies trust Youpal Group with their freelancer needs

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We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
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Divya Nair
Hub71
Community Operations
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We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
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When Global Telecom Company met Youpal
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- Adan Miller, CEO of Transacom
CSAT
Improved
Digital Revenue
Increased
UX
improved
Global Telecom Company's Design Transformation Journey with Youpal
Global Telecom Company
Needed
  1. Design Talent Shortage: Overcoming a shortage of design talent.
  2. New Design System: Development of a design system covering digital, online, and offline platforms.
  3. Focus on Key Journeys: Emphasis on self-service activation, SIM journeys, and services for both postpaid and prepaid users.
  4. Comprehensive Coverage: Extending innovation and digitalization across B2B, B2C, and B2B2X platforms.
4
To optimise sourcing and reduce talent costs
Youpal delivered
  1. Outsourced Design Department: Youpal became a strategic ally in UX/UI design, addressing design challenges and providing end-to-end design solutions.
  2. Holistic Design System: Created a comprehensive design system that covered digital, online, and offline platforms.
  3. Service and Platform Coverage: Ensured a wide array of services and platform coverage, enhancing user experience across various touchpoints.
  4. Enhanced User Experience: Resulted in better-measured experiences and improved Customer Satisfaction (CSAT).
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
double quote having gray color
We have an excellent relationship with the Youpal team who have been extremely dedicated to supporting the startups in their tech journey and always delivered high quality work. We have received several positive reviews from our startups on the quick turn around and hardwork of the Youpal Team.
standing woman having smile
Divya Nair
Hub71
Community Operations
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This is a sample testimonial from a client who used our services and is really happy to have used our talent and services. This is just an example that may change visitors minds into actually buying our services.
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Kevin Roman
Hired 24 consultants
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This is a sample testimonial from a client who used our services and is really happy to have used our talent and services. This is just an example that may change visitors minds into actually buying our services.
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Kevin Roman
Hired 24 consultants
double quote having gray color
This is a sample testimonial from a client who used our services and is really happy to have used our talent and services. This is just an example that may change visitors minds into actually buying our services.
random image
Kevin Roman
Hired 24 consultants
double quote having gray color
This is a sample testimonial from a client who used our services and is really happy to have used our talent and services. This is just an example that may change visitors minds into actually buying our services.
random image
Kevin Roman
Hired 24 consultants
double quote having gray color
This is a sample testimonial from a client who used our services and is really happy to have used our talent and services. This is just an example that may change visitors minds into actually buying our services.
random image
Kevin Roman
Hired 24 consultants
How this was achieved

Strategic Outsourcing of Design Department

In addressing Global Telecom Company's design talent shortage, Youpal strategically stepped in as an outsourcing partner for the entire design department. This involved a seamless integration of UX/UI design expertise, creating a symbiotic relationship aimed at overcoming design challenges and delivering end-to-end design solutions. Youpal's dedicated design team became an extension of Mobily's capabilities, ensuring a constant and reliable resource for transformative design initiatives.

Compliance & onboarding
Through direct sourcing within YunoJuno’s marketplace, Havas gained access to a wider, vetted, elite talent pool of freelancers. Havas can now find and hire talent in a matter of hours instead of weeks, significantly reducing their time to hire. With direct access to YunoJuno’s expert sourcing team, alongside a dedicated account team, Havas is now able to maintain a consistent pipeline of roles removing hiring pressures off their internal team.
Compliance & onboarding
Through direct sourcing within YunoJuno’s marketplace, Havas gained access to a wider, vetted, elite talent pool of freelancers. Havas can now find and hire talent in a matter of hours instead of weeks, significantly reducing their time to hire. With direct access to YunoJuno’s expert sourcing team, alongside a dedicated account team, Havas is now able to maintain a consistent pipeline of roles removing hiring pressures off their internal team.

Holistic Design System Implementation

Collaborating closely with Youpal, Mobily embarked on the creation and deployment of a comprehensive design system. This system, covering digital, online, and offline platforms, was meticulously crafted to align with Mobily's vision of innovation, digitalization, and inclusivity across B2B, B2C, and B2B2X realms. The strategic focus on self-service activation, SIM journeys, and services for both postpaid and prepaid users ensured that the design system was tailored to meet the specific needs of Mobily's diverse user base.

‍

Platform and Service Coverage Expansion

Youpal's expertise extended beyond conceptualizing a design system to ensuring its practical implementation. The partnership facilitated an expansive coverage of services and platforms, enhancing user experiences across various touchpoints. By encompassing Web and App solutions for B2B, B2C, and B2B2X, the design transformation reached every corner of Mobily's digital ecosystem, providing a seamless and innovative user experience.

Compliance & onboarding
Through direct sourcing within YunoJuno’s marketplace, Havas gained access to a wider, vetted, elite talent pool of freelancers. Havas can now find and hire talent in a matter of hours instead of weeks, significantly reducing their time to hire. With direct access to YunoJuno’s expert sourcing team, alongside a dedicated account team, Havas is now able to maintain a consistent pipeline of roles removing hiring pressures off their internal team.
Compliance & onboarding
Through direct sourcing within YunoJuno’s marketplace, Havas gained access to a wider, vetted, elite talent pool of freelancers. Havas can now find and hire talent in a matter of hours instead of weeks, significantly reducing their time to hire. With direct access to YunoJuno’s expert sourcing team, alongside a dedicated account team, Havas is now able to maintain a consistent pipeline of roles removing hiring pressures off their internal team.

Enhancing User Experience and Measuring Impact

The collaborative effort with Youpal resulted in better-measured experiences and a notable improvement in Customer Satisfaction (CSAT). By implementing a design system that prioritized user-centric solutions, Mobily achieved enhanced user interactions and satisfaction. The impact of the design transformation was quantifiable, leading to a measurable increase in digital revenue—a testament to the success of the partnership in elevating Mobily's ability to deliver quality services and elevate the overall user experience.

About
Global Telecom Company
Location
Saudi Arabia
Industry
Telecommunications
Employees
10,000+
Joined Youpal in
2018
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